Consular assistance

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 Missions and resources

It is the Directorate of consular affairs and international cultural relations' responsibility, in collaboration with the diplomatic and consular missions, to render consular assistance to Luxembourg nationals who find themselves in difficulty or even distress abroad: emergency repatriation during emergencies, replacement of lost or stolen identity documents, serious accidents or illnesses, arrest or detention abroad, death while abroad.

In countries in which Luxembourg is not represented, Luxembourg nationals may turn to Belgian diplomatic/consular missions if so required, in accordance with the 1965 Convention with Belgium on consular cooperation.

Moreover, under articles 20 and 23 of the Treaty on the Functioning of the European Union (TFEU) on the consular protection of European Union citizens not represented by other European Union (EU) member states, every citizen of a member states of the European Union "shall, in the territory of a third country in which the Member State of which he is a national is not represented, be entitled to protection by the diplomatic or consular authorities of any Member State, on the same conditions as the nationals of that State".

Should consular assistance be required outside office hours and on the weekend, please contact the Ministry of Foreign and European Affairs switchboard: (+352) 247-82300.

What consular assistance can do for you

Loss or theft of a document

Accident or serious illness

Arrest or imprisonment

Emergency assistanceDeath

What consular assistance cannot do for you

  • Repatriate you at government expense, except in exceptionally serious circumstances and conditional on subsequent reimbursement.
  • Pay a fine, your hotel or hospital bill, or any other expense you have incurred.
  • Advance you money without first providing surety.
  • Issue you with a passport on the spot.
  • Intervene in the course of justice to obtain your release if you are involved in legal proceedings or are accused of an offence committed on the host country’s territory.
  • Stand in for travel agencies, the banking system or insurance companies.
  • Officially provide you consular protection if you are also a national of the country in which you are travelling.